Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your Product.
In this Express Warranty:
“ACL” means the Competition and Consumer Act 2010 and Regulations.
“Back to Base” is where you deliver your Product to and collect it from a Service Agent.
“Consumable” includes (without limitation) ink cartridges, toner cartridges, paper, waste pads and lamps.
“LiquidLEDs” means LiquidLEDs Lighting Pty Ltd ABN 83 140 262 951.
“Factory Second” means a Product expressly sold by LiquidLEDs as a second.
“Genuine” means manufactured by or for a member of the LiquidLEDs.
“Product” means a Genuine Product sold new by LiquidLEDs.
Marketing Initiative” includes any competition or promotion initiated by LiquidLEDs relating to a Product.
“Purchase Date” means the date of first purchase of a Product from LiquidLEDs or a Stockist.
“Specifications” means the performance characteristics of a Product set out from time to time on LiquidLEDs website.
“Stockist” means a dealer, reseller or retailer of a Product.
“Service Agent” means a person or company authorised by LiquidLEDs to provide Express Warranty service on a Product.
“You” means the End User and “your” has a corresponding meaning.
Express Warranty Terms
LiquidLEDs offers a Back to Base Warranty on your Product subject to the following conditions.
LiquidLEDs warrants that all product will be free from any defect in materials or workmanship for two (2) year from the day of your purchase date. Excluding incandescent bulbs.
At its discretion, LiquidLEDs will either repair or replace your Product, if it is found on inspection by LiquidLEDs or a Service Agent to have any such defect within the relevant warranty period.
A Stockist who sells a Product to you has no authority from LiquidLEDs to give you any additional warranty or guarantee in relation to your Product or to make any statement other than what is contained in the Specifications about:
a. Product’s performance or fitness for any specific purpose; or
b. the currency or application of any Marketing Initiative.
A replacement product will only be shipped to a reseller not the customer of the reseller.
LiquidLEDs will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) LiquidLEDs will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Express Warranty Claim Procedure
If you wish to make a claim under this Express Warranty, you must do the following:
Submit your claim on Contact Us page;
Return the product or provide a video, as fast as possible in its original packaging, to a Service Agent, whose location will be advised by LiquidLEDs; and
Provide a copy of your purchase receipt or other reasonably acceptable evidence of your Purchase Date, to show that this Express Warranty applies to your product at the date of your claim.
You may be required to pay the cost of delivering your product to and collecting your product from LiquidLEDs (or a Service Agent) for Express Warranty service.
Express Warranty Application
This Express Warranty applies only:
a. To a product sold LiquidLEDs or by a Stockist; and
b. You have bought the product for resale.
Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occur in relation to your product during the applicable warranty period stated above:
A Product’s serial number or any rating label is removed or changed in any way;
A Product is serviced or repaired by anyone other than a Service Agent;
You use a Product contrary to the technical or operating environment guidelines recommended in the LiquidLEDs user guide, manual or LiquidLEDs website;
A component part of your Product reaches the end of its service life; or
A Product’s malfunction or failure to perform according to LiquidLEDs specifications results from:
Deliberate or accidental damage;
Neglect or modification by or on behalf of an End User;
The use of incorrect voltage or a power surge; or
The use of non-Genuine Consumables, software, replacement parts or accessories.
- Corrosion and surface scratches
- Fading or discolouration of surface or finish
- Liquid ingression
- Improper maintenance
- Improper use
Details of the Company giving this Express Warranty:
LiquidLEDs Australia Pty Limited
Returns Address: 602 Botany Road, Alexandria NSW 2015 Sydney Australia